1st Line Support Engineer

Sue Ross Recruitment are working on behalf of our client, a highly respected provider of commercial services including electrical, mechanical, data & IT solutions, to recruit a 1st Line Support Engineer on a permanent basis.
The key function of the 1st Line Support Engineer is to provide first-line technical support across server infrastructure and end-user devices in a hybrid IT environment. This role focuses on user support, device and server monitoring, patching, and basic systems administration, ensuring reliable and secure day-to-day IT operations.
Key Responsibilities for the 1st Line Support Engineer
End-User Support
* Provide first-line support for desktops, laptops, mobile devices, printers, and peripherals
* Troubleshoot hardware, software, and basic network connectivity issues
* Support Windows and/or macOS operating systems and common business applications
* Assist users with account access, password resets, and basic security practices
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