1793 -Help Desk Technician Level 1

Location: Remote Colombia (Must be based in Colombia, with occasional on-site availability in cities where the company has offices) Employment Type: Full-time Schedule: Monday to Friday, 7:30 AM 5:00 PM (Colombia Time) On-Call: Weekend on-call availability required (paid as overtime when applicable) Language: English B2+ (Required) Role Overview We are looking for a Level 1 Help Desk Technician to provide first-line technical support for end users by resolving common IT issues, configuring hardware and software, and delivering excellent customer service. This is an entry-level opportunity ideal for IT professionals with 12 years of hands-on technical support experience who are eager to grow in a collaborative environment. Requisitos Requirements High school diploma or SENA Technical Degree in an IT-related field. Minimum 1 year of technical support experience. Strong communication and customer service skills. English proficiency at B2+ level. Basic knowledge of Windows environments, ...

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