1177 Operations Engineer (Entry)

• Fluent in German language dealing with different technical experts, and first line support. Basic Linux operations support and troubleshooting.


• Managing support tickets, OLAs, and KPIs, and working in a standby team, with different shifts for support and maintenance topics.


• Ability to design and develop dashboards using PowerBi or Grafana.


• Running daily, weekly, and monthly administrative tasks for security, compliance, MOD and MIM topics. Generating and reviewing monthly eLan reporting and MOD schedules.


• Understanding of basic operations KPIs and meeting deadlines and timelines. Willingness to learn and adopt new technologies and operations applications.

• Experience in Servicenow configurations, operations, design, reporting, and development Familiarity with compliance requirements and processes.


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