1177 Operations Engineer (Entry)

• Complete daily, weekly and monthly reports for operations and tasks across multiple topics. Manage and review all KPIs across all products and report on escalations timeously.
• Produce monthly reports across products for performance, delivery and compliance. Assist infrastructure feature teams in post-processing of incidents.
• Learn and contribute to system design requirements for stable operation. Support integration requirements for critical applications.
• Assist in planning and ensuring appropriate use of operation resources.
• Help implement technical lifecycle measures and identify security practices. Collaborate with product stakeholders to support development activities.
• Apply agile methods to improve operations processes.
• Engage in continuous learning and development opportunities.
• Provide support to team members and contribute to a collaborative environment.
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