Job Description
The SME, Operations provides floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert).
Essential Functions/Core Responsibilities
- Provide floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert).
- Assists in driving metrics of the team
- Monitor closure of service levels regularly.
- Ensure prompt escalations to Team Captain.
- Supervise team in the absence of the Team Captain.
- Monitor performance and quality scores of team.
- Take production calls as well as escalated calls.
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Submit your application today and join our talented team at Concentrix.
Submit ApplicationJob Details
- Location Quezon City, National Capital Region
- Job Type Full-time
- Category other-general
- Posted Date May 29, 2026
- Application Deadline July 08, 2026